Contact
One inbox. A real reply.
We do not run a ticket maze or a chatbot that asks you to rephrase the question. Everything goes to one address and a person answers it, normally within one working day.
What to say
Same address, but tell us which of these it is.
It gets your message to the right person faster than any web form would.
Sales and audits
You are considering the system and want to know whether it fits how you work. Tell us what you make and roughly how many people are on the payroll.
Support
You are already a subscriber and something is not behaving. Include the order number or the screen you were on — it saves a round trip.
Billing and invoices
Invoices, GST details, seat changes, cancellations and refunds. Write from an address associated with the account.
Privacy and data
Requests to access, correct, export or delete data. If you are an employee or customer of a business that uses the system, ask that business first — they control the record.
If it is urgent and you are a subscriber, say so in the subject line.
A stopped production line is not the same as a question about pricing, and we would rather you told us which one it is than waited politely in the same queue.